Medicart. Biz

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Privacy Policy

Privacy Policy

Effective Date: 1 January 2024

Medicart.Biz is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website medicart.biz.my  or engage with our services. This policy applies to all customers, particularly those purchasing wholesale healthcare products.

1. Information We Collect

We collect and process the following types of personal data:

a. Personal Information

When you make a purchase or attempt to make a purchase, we collect:

  • Your name
  • Company name (if applicable)
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Payment information 

b. Order Information

We collect details related to your orders, such as the products you purchase, the quantity, and any other details related to wholesale transactions.

c. Technical Information

When you visit the Site, we may collect data automatically, including:

  • Your IP address
  • Browser type
  • Device type
  • Time zone
  • Operating system
  • Cookies and other tracking technologies

d. Healthcare Product Usage Information

To provide relevant products, we may collect information on your business’s requirements or preferences, particularly regarding healthcare products you intend to purchase in bulk.

2. How We Use Your Information

We use the personal data collected to provide you with products and services, including:

  • Order Processing: To process and fulfill your orders, including billing, shipping, and communication.
  • Account Management: To set up and manage your customer account on the Site.
  • Wholesale Inquiries: To handle bulk/wholesale order requests and provide you with appropriate pricing and product details.
  • Customer Service: To respond to your inquiries, including support related to orders, returns, and product information.
  • Marketing Communications: With your consent, we may send you newsletters, special offers, and updates related to wholesale products and promotions.
  • Compliance with Laws: To comply with applicable laws and regulations or respond to legal requests.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following cases:

a. Service Providers

We share your personal information with third-party service providers to:

  • Process payments and transactions (e.g., payment processors)
  • Ship and deliver your orders (e.g., shipping carriers)
  • Handle marketing communications (e.g., email marketing platforms)

b. Business Transfers

In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred as part of the transaction.

c. Legal Obligations

We may disclose your personal information to comply with legal obligations, such as responding to a court order, subpoena, or other legal requests.

4. Your Data Rights

You have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You have the right to request corrections to any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
  • Opt-Out of Marketing Communications: You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

5. Data Security

We take data protection seriously and implement appropriate measures to safeguard your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, accounting, or reporting requirements.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These cookies help us remember your preferences, understand how you use our services, and improve our website performance. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Please review this page periodically for the latest updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data rights, please contact us at:

Medicart Biz
Address: G18, Blok 3, No. 7 Persiaran Sukan, Laman Seri Business Park, Seksyen 13, 40100 Shah Alam, Selangor
Email: hello@medicart.my
Phone: 03 5512 1613

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